Universal IT Assistant

Iris runs your service desk 24×7 - closing IT tickets before they hit the queue.

What it does

Multiple jobs. One AI Colleague. Zero queue.

Iris doesn't pick a lane. She runs the whole desk - identity, devices, network, security - without dropping context once.

Identity & access management

Resets passwords, adjusts permissions, and grants privileged access – verified in seconds.

Software & license management

Installs apps, grants licenses, and frees idle seats – without the spreadsheet.

Network & security

Fixes connectivity, manages access policies, and acts on endpoint alerts fast.

Email & communication

Resolves mailbox issues, distribution lists, and collaboration-tool access.

Hardware & device support

Provisions laptops, troubleshoots devices, and handles returns end-to-end.

Proactive device management

Enrolls and configures mobile devices before the first ticket lands.

Service requests, incidents & knowledge

Raises incidents and catalog requests, tracks them, and answers from the knowledge base.

…and the rest

Iris learns from working with you, picking up new requests over time.

Use Cases

Value unlocked with Iris.

Impact

Before · The Human Team

• Manually triages every inbound ticket; same questions, every week
• Day 1: 3-hour manual checklist for accounts, licenses, devices, groups
• Spreadsheets and Slack pings to track who has what license
• Reads, classifies, and reports every suspicious email by hand
• Same VPN, Wi-Fi, and MFA tickets - English only, business hours
• Offboarding is a 30-step manual sweep with audit gaps

After · With Iris

• Auto-classifies, routes, and resolves L1 in seconds
  • ~70% L1 deflected
  • ~6,000 analyst hrs/yr saved
• Provisioning fires the moment HR adds the new hire
  • 3 hrs → 3 mins per joiner
  • ~95% time saved
• Reclaims unused SaaS seats automatically
  • $200K–$500K/yr in license waste recovered
• Investigates, classifies, isolates, and escalates phishing in real time
  • 30 mins → under 60 sec per report
• Resolves on Slack and Teams in the employee’s language, 24x7
  • Avg. resolution: hours → ~60 seconds
• Revoke-recover-archive in minutes, full audit trail
  • Zero residual access
  • Saves ~2 hrs per offboard

Ships ready. Scales fast. Yours from day one.

INTEGRATIONS

Category-leading systems, ready on day one. 200+ more enterprise integrations available on tap.

Always on.

No queue. No off-hours. No SLA misses. Even at quarter-end.

Touchpoints

Pick any channel your team runs on. Have something new in mind? We'll build it for you.

Multilingual

Your AI Colleagues speak and text in the language of your choice.

Guardrails

Match their tone to your culture. Lock the rules: no irreversible action without a check, no escalation without a manager.

Multi-agent

Cross-functional requests don't need different tickets. AI Colleagues hand off mid-thread. Same conversation. Zero context lost.

AI COLLEAGUES PLATFORM

Customize or build your own with AI Colleagues Platform.

Describe the work in AOPs. Wire in deterministic tools. Plug in your apps and knowledge. Kickoff to live in days.

CUSTOMER PROOF

Leaders on the record: From go-live to ROI.

Chris Dickerman

We chose Leena AI because of their willingness to work with us on complex use cases across our information systems. The solutions they presented clearly stood out compared to others we evaluated. Our go-live was seamless, with smooth integrations into SharePoint, Infor, our Learning Management System, and ERP. Today, our users enjoy a consistent experience no matter where they interact with their AI Colleague. We’re excited to see what comes next.

Makeen Khan

AskArwa has transformed how we resolve tickets. Turnaround across HR, IT, and finance has gone from 2 days down to 6 hours, and the employee experience is noticeably better. It's also given us a reliable way to reach 100% of our employees digitally, something we hadn't been able to do before. Our people rate AskArwa 4.95 out of 5 for ticket resolution.

Hira Hashmi

We chose Leena AI for its strong integrations with SAP and our broader tech stack. They demonstrated use cases that closely matched what we needed, and the pace of innovation over the last two years showed clear alignment with our vision of reducing complexity, boosting efficiency, and driving measurable ROI. Most importantly, we wanted to avoid creating tickets that should never have existed in the first place, and Leena demonstrated that in their demos/PoC.