Touchpoints: The Widest Channel Reach in Enterprise AI
Meet employees on the channel they already use.
Microsoft Teams, Slack, WhatsApp, voice calls, kiosks, email, SMS, and web. Leena AI shows up wherever your people work - with the same memory and context across all of them.
The channels Leena AI runs on.
Most enterprise tools assume employees will come to them. We took the opposite approach. Leena AI runs on the channels your teams already open every day - and new ones plug in without re-platforming.
Voice
Talk to Leena AI instead of typing. Same context, same memory, same answers - now hands-free. Available wherever Leena AI is, and over a phone line for employees without a laptop.
MCP & A2A
Triggers, automation and agent-to-agent handoffs. Plugs into your stack and the next one.
Kiosks
Touchscreen kiosks for the shop floor. Live across healthcare and manufacturing today.
Your surfaces
Web chat, web app, mobile app, intranet. Your brand, your domain, embedded everywhere.
Phone Call
Dial a number. Leena AI picks up. No app, no Wi-Fi, no smartphone needed.
Messaging
Email, SMS, WhatsApp. Forward, reply, or text — Leena AI handles it wherever it lands.
Enterprise Chat
Native inside Microsoft Teams, Slack, Zoom, and Google Chat. Same brain across all four.
One brain. Every channel.
Every Touchpoint connects to the same AI Colleague. The same memory, the same context, the same access controls.
Shared memory. Leena AI knows the employee whether they ping from Slack at 9 a.m. or call from a service truck at 4 p.m.
Add channels without rebuilding. New surface? Plug it in. No re-platforming, no re-training, no migration project.
Employees adopt what fits their workflow.
Asking 50,000 people to learn a new tool is how enterprise rollouts stall. Meeting them where they already work is how they don’t.
Head office
Slack, Teams, web.
Field teams
WhatsApp, SMS, mobile.
Frontline
Kiosks on the shop floor.
Drivers & techs
A phone call.
Built for every kind of worker - not just the ones with laptops.
Most enterprise AI assistants ship with a web chat and a Teams app. That covers maybe half your workforce. Here's where Leena AI goes further.
Channel coverage out of the box
Web, mobile, Teams, Slack, WhatsApp, Zoom, SMS, email, voice, kiosks, and API. Channels you adopt later plug in the same way.
Voice over a phone line
Dial a number and talk to Leena AI. No app install, no internet connection, no smartphone. This is how you reach the half of your workforce that isn’t at a desk.
Kiosks for frontline staff
Touchscreen kiosks already running in healthcare and manufacturing facilities. Employees badge in, ask a question, get an answer - in the ten minutes they have between shifts.
Branded mobile apps
White-labeled for your company. Your name in the App Store and Play Store. Your icon on the home screen. Leena AI underneath.
Inside the Agentic AI architecture
Touchpoints: Your people work in Teams, Slack, email, voice, browsers, portals. AI Colleagues show up there. Not somewhere else.
Orchestrator: The brain. Reads the request, builds the plan, calls the right AI Colleague, routes between models on the fly. Model-agnostic by design.
AI Colleagues: Level 3 digital workers, each grounded by Agent Operating Protocols (AOPs), equipped with Tools to act in enterprise apps.
Studios: Three no-code studios that let business users design, assemble, and ground AI Colleagues in plain English.
Permissions and Access Controls: AI Colleagues only see and do what their role allows - across every system you connect.
Integrations: 200+ pre-built enterprise connectors across various systems.
Observability and Governance: Responsible AI layer, built into every AI Colleague. Dashboards for execs, ops, and risk.
Trust and Security: Agentic AI security built into the architecture, not bolted on.
Frequently asked questions
What are Leena AI Touchpoints?
The channels and surfaces employees use to work with Leena AI. Every Touchpoint routes to the same AI Colleague, so the experience stays consistent.
Which channels does Leena AI support out of the box?
Web, voice, email, SMS, Microsoft Teams, Slack, Zoom, Google Chat, WhatsApp, kiosks, branded mobile apps, intranet, and API/MCP/A2A endpoints.
Does Leena AI work without internet?
Yes. Employees can dial a phone number from any device and talk to Leena AI over the line. No app, no Wi-Fi, no smartphone required.
Can Leena AI run inside Microsoft Teams, Slack, Zoom, and WhatsApp?
Yes - natively in all four. The AI Colleague, memory, and context are the same across every channel.
How do frontline workers reach Leena AI without laptops?
Through kiosks on the shop floor, phone calls, SMS, and WhatsApp.
How long does it take to add a new channel?
Channels plug into the existing platform. No re-platforming, no re-training the underlying models - usually a configuration change.